Acceptance of Terms
Effective Date: 10-29-2025
Last Updated: 10-29-2025
By accessing and using DLUNA MFG's website and services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.
Products & Services
Custom Products
- All products are custom-made using laser engraving and cutting technology
- Products include door number signs, name plates, pet ID tags, and related signage
- Custom products are made-to-order based on customer specifications
Product Specifications
- We reserve the right to make minor adjustments to ensure optimal engraving quality
- Color variations may occur due to material properties and laser engraving process
- Final products may vary slightly from digital mockups
Orders & Payment
Order Processing
- Orders are processed upon receipt of full payment
- Production begins after customer approval of design proof (when applicable)
- Order confirmation will be sent via email
Payment Terms
- Full payment required before production begins
- Accepted payment methods: [specify payment methods]
- All prices are in USD and include applicable taxes
Custom Design & Proofing
Customer-Provided Content
- Customers are responsible for accuracy of text, numbers, and design elements
- DLUNA is not liable for errors in customer-provided information
- Customer warrants they have rights to use any logos, designs, or copyrighted material
Design Proofs
- Digital proofs provided when requested
- Customer approval required before production
- Additional fees may apply for multiple design revisions
Production & Delivery
Production Time
- Standard production time: 3
- Rush orders available for additional fee
- Production times are estimates and may vary during peak seasons
Shipping & Delivery
- Shipping costs calculated at checkout
- Risk of loss passes to customer upon delivery to carrier
- Delivery timeframes are estimates provided by shipping carriers
Returns & Exchanges
Custom Products
- Custom-made products are generally non-returnable
- Returns accepted only for manufacturing defects or errors by DLUNA
- Defective products must be reported within 7 days of receipt
Return Process
- Contact customer service before returning any items
- Return authorization required
- Customer responsible for return shipping costs unless item is defective
Quality Guarantee
Manufacturing Standards
- We guarantee products free from manufacturing defects
- Materials and workmanship warranted for 1 months from delivery
- Warranty does not cover normal wear, misuse, or damage
Limitation of Liability
- DLUNA's liability limited to repair, replacement, or refund of defective products
- We are not liable for consequential, indirect, or incidental damages
- Total liability shall not exceed the purchase price of the product
Intellectual Property
Customer Rights
- Customer retains rights to their original designs and content
- DLUNA may photograph finished products for marketing purposes
- Custom designs remain confidential and are not shared with third parties
DLUNA Rights
- DLUNA retains rights to manufacturing processes and techniques
- Website content, logos, and designs are property of DLUNA MFG
Privacy & Data Protection
- Customer information handled according to our Privacy Policy
- Personal data used only for order processing and customer service
- We do not sell or share customer information with third parties
Cancellations & Modifications
Order Changes
- Orders may be modified before production begins
- Additional fees may apply for significant changes
- Orders cannot be changed once production has started
Cancellations
- Orders may be cancelled before production begins
- Cancellation fees may apply for custom design work
- No cancellations accepted once production has started
Force Majeure
DLUNA is not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, equipment failures, supplier delays, or government regulations.
Governing Law
These terms are governed by the laws of Texas/United States. Any disputes will be resolved in the courts of Austin.
Contact Information
For questions about these Terms & Conditions:
DLUNA MFG
Email: dluna@dlunamfg.com
Address: Wayne Riddell Loop, Austin, TX
Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any changes.
By placing an order with DLUNA MFG, you acknowledge that you have read, understood, and agree to these Terms & Conditions.