DLUNA Manufacturing

Effective Date: November 11, 2025

Welcome to DLUNA Manufacturing ("DLUNA," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dlunamfg.com (the "Site") and use our laser engraving, cutting, UV printing, and related services (collectively, the "Services").

By accessing or using our Site and Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

1. Information We Collect

We collect several types of information from and about users of our Site and Services:

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our Services

• Place an order or request a quote

• Contact us through our contact forms, email, or phone

• Subscribe to our newsletter or promotional communications

• Participate in surveys, contests, or promotions

• Upload design files or custom artwork for our Services

This personal information may include:

• Name and contact information (email address, phone number, mailing address)

• Billing and shipping information

• Payment information (processed securely through third-party payment processors)

• Account credentials (username and password)

• Design files, images, text, and specifications for custom orders

• Business information (company name, tax ID)

• Any other information you choose to provide

1.2 Information Automatically Collected

When you access our Site, we may automatically collect certain information about your device and usage, including:

• IP address and location data

• Browser type and version

• Operating system and device information

• Pages visited, time spent on pages, and navigation paths

• Referring website or source

• Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our Site and Services, remember your preferences, and provide a personalized experience.

Types of cookies we use:

• Essential Cookies: Required for the Site to function properly (e.g., shopping cart, login functionality)

• Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)

• Functional Cookies: Remember your preferences and settings

• Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, including laser engraving, cutting, UV printing, and other Services

• Customer Service: To respond to your inquiries, provide support, and communicate with you about your orders

• Account Management: To create and manage your account, including authentication and security

• Payment Processing: To process payments and prevent fraudulent transactions

• Service Improvement: To improve our Site, Services, and customer experience

• Marketing: To send you promotional materials, newsletters, and updates (with your consent)

• Analytics: To analyze Site usage and trends to enhance functionality

• Legal Compliance: To comply with applicable laws, regulations, and legal processes

• Security: To protect against fraud, unauthorized access, and other security threats

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Site and Services, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping and logistics companies

• Cloud storage and hosting providers

• Email marketing platforms

• Analytics services (e.g., Google Analytics)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If DLUNA is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests (e.g., subpoenas, court orders)

• Government or regulatory authorities

• Enforcement of our Terms of Service or to protect our rights, property, or safety

3.4 With Your Consent

We may share your information with other third parties when you provide explicit consent to do so.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure servers and data storage systems

• Access controls and authentication protocols

• Regular security audits and vulnerability assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:

• The duration of our relationship with you

• Legal or regulatory requirements (e.g., tax records, financial reporting)

• Dispute resolution and enforcement of agreements

• Business needs and legitimate interests

When we no longer need your information, we will securely delete or anonymize it in accordance with applicable data protection laws.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal obligations

• Opt-Out: Opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly

• Data Portability: Request a copy of your information in a structured, machine-readable format

• Restrict Processing: Request restriction of how we process your information

To exercise these rights, please contact us at dluna@dlunamfg.com. We will respond to your request within a reasonable timeframe as required by applicable law.

7. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you

• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions

• Right to Opt-Out of Sale: We do not sell your personal information. If our practices change, we will update this Privacy Policy and provide you with an opt-out mechanism

• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a CCPA request, please contact us at dluna@dlunamfg.com. We may require verification of your identity before processing your request.

8. Children's Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately at dluna@dlunamfg.com.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, plugins, and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by DLUNA.

10. International Users

DLUNA is based in Austin, Texas, United States. If you are accessing our Site or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Site and Services, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this Privacy Policy

• Post the updated Privacy Policy on our Site

• Notify you via email or prominent notice on our Site (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site and Services after the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

DLUNA Manufacturing

Address: Austin, Texas, United States

Email: dluna@dlunamfg.com

Website: www.dlunamfg.com

ACKNOWLEDGMENT

By using the DLUNA Site and Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.